At BCSHARED, we want you to feel confident shopping with us.

If you are not completely satisfied with your order, our support team is always here to help. Please read the following return and exchange guidelines before submitting a request.

RETURN WINDOW

Returns or exchanges can be requested within 15 days after your order has been delivered.

To be eligible for a return or exchange, items must be:

• Unworn
• Unwashed
• In original condition
• With original tags attached

ORDER CANCELLATION

Before Shipment

Orders can be canceled within 24 hours after purchase for a full refund.

Orders canceled after 24 hours but before shipment may be subject to a 5% processing fee.

After Shipment

Once an order has been shipped, it can no longer be canceled. However, you may still contact us for return or exchange assistance after delivery.

HOW TO REQUEST A RETURN OR EXCHANGE

1. Contact our support team at service@bcshared.com or you can contact us via the WhatsApp button on the website homepage.
2. Include your order number and clear photos of the item(s)
3. Let us know whether you would prefer a return, exchange, or replacement
4. Our support team will review your request and provide return instructions if eligible
5. After returning the item(s), please send us the tracking number for confirmation

Please do not return items directly to the shipping address on the package unless instructed by our support team.

NON-RETURNABLE SITUATIONS

The following situations are generally not eligible for refund without returning the item:

• Incorrect size selected by customer
• Change of mind
• Minor color or fabric perception differences
• Orders placed incorrectly by the customer
• Delays caused by shipping carriers

If there is any issue with your order, please contact us first and we will always do our best to help find a suitable solution.

RETURN SHIPPING

If the return is due to customer preference or personal reasons, return shipping costs are the responsibility of the customer.

If the item received is damaged, defective, or incorrect due to our error, we will cover the return or replacement support accordingly.

REFUND PROCESSING

Refunds will be processed after the returned item has been received and inspected.

Please allow several business days for the refund to appear in your original payment account depending on your payment provider.

EU Right of Withdrawal (Cancellation) Guide

• How to use: If your order status is still "Unfulfilled" or "Unshipped," you can click the "Withdraw Contract" button in your order history to submit a cancellation and refund request.
• Processing: Our system will immediately log your request, stop the fulfillment process, and initiate your refund.

• Timeframe: Once your order has been shipped, you can exercise your right of withdrawal within 14 days from the day you (or a third party indicated by you) physically receive the goods.
• How to use: Click the "Withdraw Contract" button to submit your formal return request. You must then mail the items back to our designated return address without undue delay.
• Return Shipping Costs: Please note that the cost of returning the goods must be borne entirely by the customer, except in cases where the item arrived damaged or defective.

• Standard Timeline: Under standard conditions, all approved refunds will be processed within 7 business days.
• Withholding Policy: To receive your refund, you must meet one of the following conditions:
  1. The returned items are successfully received and inspected at our warehouse; OR
  2. You provide conclusive, undeniable proof of return shipping (e.g., a valid tracking number and drop-off receipt from a reputable courier explicitly showing our return address).
• Exceptional Cases: We reserve the statutory right to withhold or delay the refund if the returned goods are not received or if you fail to provide verifiable proof of return shipment.